Privacy Policy
Overview
This Privacy Policy explains how HARNIER (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, place an order, use our services, or get in touch with us.
By using our website, you agree to how we collect and use your information as outlined here. If you don’t agree with this policy, please refrain from using our services.
Updates to This Policy
From time to time, we may update this Privacy Policy to reflect changes in how we operate or for legal and regulatory reasons.
Any updates will be posted on this page, along with a revised “Last Updated” date.
Information We Collect
Information You Provide
When you interact with our website or place an order, we may collect:
- Contact details (such as your name, address, phone number, and email)
- Order details (including billing and delivery information, and payment confirmation)
- Account information (username, password, and security details if applicable)
- Messages or enquiries sent to our customer support team
Some of this information is necessary for you to access certain features of our services.
Information Collected Automatically
When you browse our website, we may automatically collect certain data, including:
- Device and browser details
- IP address and connection data
- Pages visited and actions taken on our site
This information is collected through cookies and similar technologies.
Information from Third Parties
We may also receive information from trusted third parties, such as:
- Shopify (our eCommerce platform)
- Payment providers (to process transactions securely)
- Marketing and analytics partners
All such information is handled in line with this Privacy Policy.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Provide customer support
- Send order updates and important service communications
- Improve our website and overall experience
- Prevent fraud and maintain security
- Send marketing communications where permitted
Marketing & Advertising
We may use your information to send you updates, offers, or promotions, as well as to show you relevant advertisements.
You can opt out of marketing emails at any time by using the unsubscribe link included in our emails.
Cookies
We use cookies to:
- Ensure the website functions properly
- Remember your preferences
- Analyse site performance
- Improve your shopping experience
You can manage or disable cookies through your browser settings, though this may affect how the website works.
How We Share Your Information
We may share your information with:
- Service providers (such as payment processors, delivery partners, analytics tools, and customer support systems)
- Marketing and advertising partners
- Business partners where necessary to deliver our services
- Legal or regulatory authorities where required by law
We only share what’s necessary and always in line with applicable laws.
Third-Party Links
Our website may include links to external websites. We’re not responsible for the privacy practices or content of these third-party sites.
Data Security & Retention
We take reasonable steps to protect your personal information. That said, no online system can be guaranteed to be fully secure.
We only retain your information for as long as needed to provide our services, meet legal obligations, and resolve any disputes.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections to your information
- Request deletion of your data
- Withdraw your consent
- Opt out of certain uses of your information
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our services are not intended for individuals under the age of majority, and we do not knowingly collect personal data from minors.
International Users
Your information may be processed or stored outside your country. We take appropriate steps to ensure your data remains protected at all times.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at: